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Your order will be sent out to you (or your recipient) using either Royal Mail or Swift courier. If we are sending your order by courier, you will be sent an email when the goods leave our warehouse giving the tracking information for your order; unfortunately this is not possible at the present time for orders sent by Royal Mail.
We always try to send your parcels out as quickly as possible between Monday and Thursday each week; we do not normally send orders out on a Friday, although we can send orders out on a Friday for Saturday morning delivery for an extra charge. This means that, for example, if you place an order after mid-day on a Thursday, your order will not normally be sent out until Monday of the following week.
We can deliver throughout the UK, and the delivery charge for most areas is £6, regardless of the size of your order. However, there may be an extra charge for more far-flung places (Northern Ireland, Highlands and Islands of Scotland, Channel Islands, Isles of Scilly, Isle of Man and Isle of Wight) if we need to send your order by Courier. We will contact you after you place an order to discuss this, as in many cases it is still possible to send orders by Royal Mail for the standard charge.
We are also now able to send many of our products to countries within the European Union; if you would like to place an order, please contact the office (contact details below).
Contact us by email: firstname.lastname@example.org or by phoning 01865 340055 during office hours if you have any questions about the delivery of your order.